At Cannabis Farm Australia, we take great pride in providing our customers with high-quality cannabis products. We understand that sometimes, despite our best efforts, a product may not meet your expectations or may not be suitable for your needs. That’s why we have developed a comprehensive refund and returns policy to ensure that you are completely satisfied with your purchase.
In the event that you are not satisfied with your purchase, we offer a 14-day refund or exchange policy. This means that within 14 days of receiving your order, you may return the product for a full refund or exchange, as long as it meets our return criteria. We believe that this timeframe provides our customers with enough time to thoroughly test and evaluate the product before making a decision.
To be eligible for a refund or exchange, the product must be unopened, unused, and in its original packaging. We also require proof of purchase, such as a receipt or order confirmation. If the product has been opened or used, we will not be able to offer a refund or exchange, unless the product is faulty or damaged.
In the case of a faulty or damaged product, we will provide a full refund or exchange, regardless of whether the product has been opened or used. We take the quality of our products very seriously, and we will do everything in our power to rectify any issues that our customers may have.
If you have received the wrong product or your order is incomplete, please contact our customer service team immediately. We will work with you to resolve the issue and ensure that you receive the correct product as soon as possible.
Please note that we do not offer refunds or exchanges for products that have been used for illegal purposes. It is the responsibility of our customers to ensure that they are using our products in compliance with local laws and regulations.
In the event that you no longer wish to keep your purchase, Cannabis Farm Australia also offer store credit as an alternative to a refund or exchange. This store credit can be used towards future purchases at our store and does not have an expiration date.
For any returns or exchanges, customers are responsible for the cost of shipping the product back to us. However, if the return or exchange is due to a faulty or damaged product, we will cover the return shipping costs.
At Cannabis Farm Australia, we strive to provide our customers with a seamless and satisfactory shopping experience. We understand that refunds and returns can be a hassle, but we want to assure our customers that we will do everything in our power to make the process as smooth and efficient as possible. We value our customers and their satisfaction is our top priority. If you have any further questions or concerns regarding our refund and returns policy, please do not hesitate to contact our customer service team. We are always happy to assist you in any way we can.